Privacy Policy

Essae (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you interact with our services, visit our website or use our products.

1. Information we collect

A. Personal information

• Name
• Email address
• Phone number
• Address
• Company or organization details
• Any information you voluntarily submit through forms, registrations or customer support

B. Technical and usage data

• IP address
• Browser type and version
• Device identifiers
• Cookies and tracking technologies
• Pages viewed, access times and referring URLs

2. How we use your information

We use the information we collect to provide our services, keep operations running and continuously improve what we offer. Typical uses include processing transactions, sending confirmations, responding to enquiries and delivering customer support.

We also use information for analytics, content personalisation and system security enhancements. Where applicable, we may send you marketing communications about our products and services.

3. Sharing of information

Essae does not sell your personal information. We may share it with trusted service providers who assist with website operations, payment processing, analytics and customer service. These partners are required to handle your information securely and lawfully.

We may also disclose information when legally mandated or in the event of a business transition such as a merger or acquisition.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to enable core functionality, remember preferences, analyse traffic and improve your browsing experience.

You can modify your browser settings to manage or disable cookies, though some features of the website may not work as intended if cookies are disabled.

5. Data security

We implement a range of technical and organisational measures — including encryption, access controls and secure servers — to protect your information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain your information only for as long as is necessary for the purposes outlined in this policy, to comply with legal obligations, resolve disputes and enforce our agreements. Information no longer needed is securely deleted or anonymised.

7. Your rights

Depending on your location, you may have the right to access, update, delete or restrict the processing of your personal information. You may also withdraw consent at any time or request a portable copy of your data by contacting us using the details below.

8. Third-party links

Our website may contain links to third-party websites. These websites are not operated or controlled by Essae, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch.